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Call Us    020 8638 6308
Call Us    020 8638 6308

VAT Relief Eligibility

How do I Claim VAT Relief on my Order?

To show that you’re entitled to buy the goods VAT free, we will ask you for a simple declaration stating the eligibility or the user of the items.  This data is confidential and secure.

Once you have selected which products to purchase, simply proceed to check out as normal.

At the top of the basket page there are two simple detail boxes to be completed to remove VAT from your order:

  • Name of the person eligible
  • Disability of person eligible

Once these sections have been filled out you will be able to proceed to payment without VAT added to your order.

If you experience any problems or merely wish us to assist with this process and complete the order, please phone us on 020 8638 6308 and we will be delighted to help.

Who is eligible for VAT Relief / Exemption

You do not need to be registered disabled or eligible for any other benefit to qualify for VAT free goods.

You are eligible if either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal / domestic use only.

Charities are also exempt from paying VAT, and can do so by simply completing the form in the same manner and entering their charity number. This number will be quickly verified by us before dispatch of your order.

Who is not eligible for VAT Relief / Exemption

If the person the goods are intended for does not have a specific long-term medical condition, by law they must purchase their goods without applying for VAT exemption.   If you have a short-term injury, or simply use the term 'old age', this would not make you eligible, so please be specific when entering the disability criteria.

Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.

Please refer to the Gov.UK HMRC website if you would like further information on VAT Relief.