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Questions? Call Us    020 8638 6308
Questions? Call Us    020 8638 6308

VAT Relief Eligibility

How do I Claim VAT Relief on my Order?

To be eligible and show entitlement to purchase mobility items VAT free, we will ask you for a simple declaration stating the name and eligibility or the user of the items.  This data is confidential and secure.

Once you have selected which products you wish to purchase, simply proceed to checkout as normal.

At the top of the basket page there are two simple detail boxes to be completed to remove VAT from your order:

  • Name of the person eligible
  • Disability of person eligible

Once these sections have been filled out you will be able to proceed to payment without VAT added to your order.

If you experience any problems or merely wish us to assist with this process and complete the order, please phone us on 020 8638 6308 and we will be delighted to help.

Who is eligible for VAT Relief / Exemption

You do not need to be registered disabled or eligible for any other benefit to qualify for VAT free goods.

You are eligible if either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal / domestic use only.  

Charities are exempt from paying VAT, and can do so by completing the form in the same manner and entering their charity number. This number will be verified by us before despatch of your order.

Criteria for VAT Relief / Exemption

If the user of the mobility goods being purchased does not have a long-term medical condition, by law they must purchase their goods without applying for VAT exemption (i.e. including VAT).   If they have a short-term injury and require the aid for rehabiltation, or simply use the term 'old age', this would not make the purchase eligible, so please be specific when entering the disability criteria.

Any organisation that does not have a registered charity number (such as businesses) are not exempt from paying VAT.

Please refer to the Gov.UK HMRC website if you would like further information on VAT Relief VAT Notice 701/7.  By completing the VAT eligibility form through the checkout process you are confirming the status of the purchase is VAT free and complies with the above criteria.

Criteria for VAT Relief / Exemption

If the user of the mobility goods being purchased does not have a long-term medical condition, by law they must purchase their goods without applying for VAT exemption (i.e. including VAT).   If they have a short-term injury and require the aid for rehabiltation, or simply use the term 'old age', this would not make the purchase eligible, so please be specific when entering the disability criteria.

Any organisation that does not have a registered charity number (such as businesses) are not exempt from paying VAT.

By completing the VAT eligibility form through the Assist Mobility checkout process you are confirming the status of the purchase is VAT free and complies with the above criteria and as set out in VAT Relief VAT Notice 701/7.  

Please refer to the Gov.UK HMRC website if you would like further information on VAT Relief VAT Notice 701/7.