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VAT Relief Eligibility

Who is eligible for VAT Relief / Exemption

You do not need to be registered disabled or eligible for any other benefit to qualify for VAT free mobility goods.

You are eligible if either yourself, or the person you are purchasing the goods for are chronically sick, have a disabling, chronic or terminal condition, and the goods are for personal / domestic use only.

Charities are exempt from paying VAT, and can do so by completing the form in the same manner and entering their charity number. This number will be verified by us before despatch of the order.

Purchases made by retailers / companies are subject to VAT with a maximum order quantity of one item, non-repeatable. 

How do I Claim VAT Relief on my Order?

To be eligible and show entitlement to purchase mobility items VAT free we will ask you for a simple declaration stating the name and eligibility or the user of the items. Here is how it works:

  1. Once you have selected which product(s) you wish to purchase, simply add them to the basket and proceed to checkout as normal.
  2. At the top of the basket page there are two simple detail boxes to be completed (see picture below). The details that are required are:
    - Name of the eligible person
    - Disability / long term illness of eligible person
  3. Once the two boxes are completed, click the 'Checkout' button
  4. You can now place your order without VAT being applied.

Please rest assured your data is confidential and kept secure.

If you experience any problems or merely wish us to assist you with processing your order, please phone us on 020 8638 6308.  We we will be delighted to help.

Criteria for VAT Relief / Exemption

If the user of the mobility goods being purchased does not have a long-term medical condition, they must purchase their goods without applying for VAT relief (i.e. pay VAT).   If they have a short-term injury and require the aid for rehabiltation, or simply use the term 'old age', this would not make the purchase eligible, so please be specific when entering the disability criteria.

Any organisation / company that does not have a registered charity number (such as businesses) are not exempt from paying VAT.

Please refer to the Gov.UK HMRC website if you would like further information on VAT Relief VAT Notice 701/7

By completing the VAT eligibility form through our checkout process and making your purchase, you are confirming the status of the purchase is VAT free and complies with the above criteria.  We trust that this information is supplied to us in good faith and we do not require any paperwork etc. to substantiate the criteria provided.

Our VAT relief form may be found HERE 

Please note there is no VAT relief on the cost of delivery.