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Questions? Call Us    020 8638 6308
Questions? Call Us    020 8638 6308


Order Procedure

Upon placing an order online with Assist Mobility, you will be immediately emailed a receipt for your online payment, followed by an email confirmation of your order.

Once your goods are ready to be despatched from the warehouse, we will email tracking information (if available) to enable you to follow the journey of your item.  Please note that with smaller items and some rollator brands, we are not always able to provide the tracking.

You may contact us at any time during this procedure if you have any queries whatsoever.  

Delivery Times / Schedules

The majority of our orders will be delivered between 2 to 5 working days after order placement, using our standard delivery, unless otherwise stated.

If we cannot supply the goods within this time frame, or the goods are out of stock, we will contact you immediately to inform you. 

Do you offer shipping internationally?

We offer free shipping to customers within mainland UK.  

For orders outside mainland UK please contact us at for delivery costs.


Upon receipt of your order, if you suspect your goods have been damaged in transit please sign the delivery note as 'damaged'.  You must retain the packaging and inform us immediately, giving as much information as possible.  Simply signing for the delivery means you are signing to confirm the delivery has been received in good condition, you must sign for as 'unchecked' or 'damaged' in you suspect a problem.

Legal Note

When you place an order with us, you will receive a confirmation via e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Assist Mobility are entitled to withdraw the offer.

Assist Mobility will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.