We know you're excited to receive your new mobility aid, so we work hard to get orders to you quickly and safely. Most deliveries arrive within 1-5 working days, and orders over £100 ship free.
Delivery Costs
| Order Value | Delivery Cost |
|---|---|
| Over £100 | Free |
| £3.01 to £99.99 | £4.99 |
| Under £3.00 | £1.99 |
Where We Deliver
Mainland UK
We offer shipping to all customers within mainland UK.
byACRE Products
For byACRE products specifically, we also ship to Northern Ireland and Guernsey.
Outside These Regions?
For orders outside of mainland UK, Northern Ireland, or Guernsey, please contact us at sales@assistmobility.co.uk and we'll provide a delivery quote.
Looking for byACRE in the United States?
Please visit our sister company, Let's Roll Mobility, for byACRE products in the US.
Delivery Times
The majority of orders are delivered between 1 to 5 working days after you place your order, using our standard delivery service.
If an item is unexpectedly out of stock or we're unable to meet this timeframe, we'll contact you immediately to discuss your options. We'll never leave you wondering about your order.
Our Delivery Partners
We work with trusted UK courier services to ensure your items arrive safely, including DPD and ParcelForce. All mobility aids are carefully packaged with protective materials to prevent damage during transit.
Tracking your delivery
Once your order is dispatched, we'll email you tracking information whenever available. This allows you to follow your product to your doorstep.
Please note that for smaller items and some rollator brands, tracking may not be available as the go via Royal Mail post.
What to Expect When Ordering
Step 1: Order confirmation
As soon as you complete your order, you'll receive an email receipt confirming your payment. This is followed by an order confirmation with all the details.
Step 2: Dispatch notification
When your items are ready to leave our warehouse, we'll send you a dispatch email with tracking information (when available).
Step 3: Delivery
Our courier will deliver to the address you provided during checkout.
You can contact us at any time during this process if you have questions or need to make changes.
Inspecting Your Delivery
When the courier arrives
We recommend inspecting packages before signing for delivery. Your signature confirms the delivery arrived in good condition.
If you notice any visible damage to the packaging, please note this on the delivery paperwork by signing as 'damaged' or 'unchecked'. This helps us investigate and resolve any issues immediately.
After delivery
If you discover damage after the courier has left, don't worry - we're here to help. Please see our Returns & Warranties page for how to report damage and get it sorted quickly.
Important Delivery Information
Our delivery commitment
We work hard to deliver your items quickly and safely. However, we cannot be held liable for delivery delays caused by circumstances beyond our control, such as severe weather, courier service disruptions, or other unforeseen events.
We also cannot be held responsible for loss or damage to goods once they've been successfully delivered to the address you provided and signed for in good condition.
If something goes wrong
While delays are rare, if your delivery is taking longer than expected or you have concerns, please contact us immediately. We'll work with our courier partners to track down your order and keep you informed.
For damaged items, missing items, or faulty goods, please see our Returns & Warranties page for full details on how we'll resolve the issue.
Questions About Your Delivery?
Our team is happy to help with any questions about delivery times, tracking, special requirements, or anything else.
Contact us
- Phone: 020 8638 6308
- Email: sales@assistmobility.co.uk
- Contact form
We're committed to making your delivery experience smooth and stress-free from checkout to your doorstep.