As of 1 January 2021 a small percentage of our products may have slightly longer lead times than stated due to the Brexit unavoidable delays. If this is the case, we will contact you immediately and advise accordingly.
We apologise, however, we expect the Brexit transition problems to ease after the initial changes to return back to our usual prompt delivery service.
By placing an order online with Assist Mobility, you will be immediately emailed a receipt for your online payment, followed by an email confirmation of your order.
Upon your goods being ready to be despatched from the warehouse, we will email tracking information to enable you to follow the journey of your item.
You may contact us at any time during this procedure if you have any queries whatsoever.
Delivery Times / Schedules
The majority of our orders will be delivered between 2 to 5 working days after order placement, using our standard delivery, unless otherwise stated.
If we cannot supply the goods within this time frame, or the goods are out of stock, we will contact you immediately to inform you.
Do you offer shipping internationally?
We offer free shipping to customers within mainland UK.
For orders outside mainland UK please contact us at firstname.lastname@example.org for delivery costs.
Upon receipt of your order, if you suspect your goods have been damaged in transit please sign the delivery note as 'damaged'. You must retain the packaging and inform us immediately, giving as much information as possible. Simply signing for the delivery means you are signing to confirm the delivery has been received in good condition, you must sign for as 'unchecked' or 'damaged' in you suspect a problem.
When you place an order with us, you will receive a confirmation via e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is dispatched, until which time Assist Mobility are entitled to withdraw the offer.
Assist Mobility will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.