Below are reviews of our products from our lovely customers. You can also read reviews of our company on Trustpilot using this link - Trustpilot's Website.
Mam loves it, just the thing she needed, lightweight, lovely champagne colour,
Very sturdy frame, like the wires tucked in the frame.
Very well made. I should have bought one ages ago. I can now walk at least twice as far as I could without any assistance.
To be honest, this rollator looks the business!
All ready for a cross country ramble !
I even managed to walk up old cobbled road that morning!
Really pleased with the lightness and maneuverability of the walker. Love the handles being that way round, far less strain on my wrists. Disappointed that I cannot get it into the boot of our Ford Fiesta, it does easily go behind the front seats but that means only 3 people can be in the car. My previous walker folded down in two ways and fit easily into the boot but it was very heavy and not easily lifted in and out
Really pleased!
I actually managed to walk to church and back! Also glad it folds so easily once home
I’ve found a good home for my old one!
Absolutely perfect, given me so much more confidence in walking, made very well good quality product and would recommend.
My new walker is exactly right for me. With limited strength in my arms it's so light to place in any car I get into. A neighbour had one and when I saw it felt how light it is. So easy to fold and store i just had to have one.
I own a Topro Troja rollator which I have had for a few years. I’m flying this year and want to check it in at the airport. The bag is padded and fits the folded rollator with handles lowered. I can also include the bag that I use on the front. I think my rollator was a small one but there is space at the top should you have the slightly taller one. I am delighted. Delivery was quick and item well packed.
My second one . Great design and it does not look frumpy.It’s light weight but incredibly sturdy. I feel safe using . Makes me walk more upright and has helped with me to take bigger strides . It does not restrict my leg movement . If I earned a £1 for every question about it. I would be rich . The price is reasonable for the quality of product. Try it great accessories. Also you buy spare parts . Which is a great reassurance that it’s not going to be a throw away product. As for this assist mobility easy fast service. No complaints only praise for them .
It is impossible to close the 4.8kg lightweight walker with both cane holders on both legs. The sales assistant did not point this out. Therefore it should be possible to buy 2 left or right cane holders to go on one arm of the chair into one cane footwell. I need 2 sticks to walk with when not using the rollator.
The tag to hold the rollator closed when not in use is easily broken by clumsy people trying to help. Something more sturdy and resilient would be a good addition, say in metal or hard plastic with a claw clasp.
Guidance about the correct angle and level of the arms would be helpful. I have osteoporosis and am bent over but I want to walk as upright as possible.
Hi Rosamund,
Thank you very much for taking the time to share your feedback. We’re sorry to hear about the difficulties you’ve experienced, but we truly appreciate you letting us know — comments like yours help us continue improving our service.
Guidance on setting up the walker, including adjusting the arm height and arm angle, is provided in the user manual on page 3, and a video is also available on our website (https://assistmobility.co.uk/products/byacre-carbon-ultralight-rollator) under the Quick Start Guide. We hope this will make the setup process clearer and more convenient.
We’re also grateful for your suggestions regarding the cane holders and the travel lock. Your points about the need for two holders on one side and the durability of the closure strap are very helpful, and we will pass them on to byACRE design team.
Thank you again for your thoughtful review. If you need any further assistance, please feel free to contact us — we’re always here to help.
Suzanne
The Acre rollator must be the most stylish on the market. Spoilt for choice of colours. Light as a feather for lifting into the car . I wouldn't be without it.
Love my rollator so light to get on and off buses. Light weight for my husband to carry up three flights of stairs while our lift is being refurbished,which has been out of order for2months, people are saying how streamlined it is.THANKS
I have found the new shopping fantastic. It is so spacious and most of all safe. Easy to fit and can be left in place when folding rollator.
It is a perfect addition to the rollator. Thank you. Just perfect. Jenny Jarvis
I love it’s lightweight feel It is perfect for getting in and out of the car and up steps
Only one small issue the small bag falls the front My old heavier walker has little raised notches to prevent the bag slipping off
Hi Gillian,
Thank you for your review. The organiser bag is designed to be fitted to the inside of the rollator (not the outside) and is secured to the rollator frame by the loops.
We hope this helps.
Suzanne
I am delighted with my lightweight Rollator. Excellent service from this company.
So light to lift to put in the car.
I am sure that you know what an Acre ultralight rollator looks like without a photo from me, a first class product that has made my current life/ mobility much easier however bearing in mind the cost that I paid, the rollator was more expensive than my first motor car that I bought. Kind regards Malcolm obrart .
My mum recently decided to buy her first rollator. There are so many different makes and designs on the market and it’s a big step when you introduce this sort of aid into your daily life - it’s an emotional and quite overwhelming process. Making the right choice is so important. We looked at so many of the usual uk designs you see on the high street - mum hated them all! They were so ‘clunky, cumbersome and inelegant’. Then, via an on-line advertisement, I spotted the byACRE Carbon Ultralight Rollator. It was so neat and stylish - Mum looked at the pictures and we checked out the impressive specification. The ordering process was seamless (awesome advice and communication from the customer service team!) and delivery was really quick. Mum is so pleased with her rollator which is everything we wished for - lightweight; manoeuvrable; supportive and stylish. At 90 years old there’s no stopping her now and the ‘L’ plates are off already!
Couldn’t fault the team,excellent.Not too sure about the bags yet,having trouble fitting it.
I have bought this as a Christmas gift so it hasn’t been used yet.
Ive had my red ultralight byAcre rollator for a year now & loved travelling with it , it has definitely encouraged me to walk more. Easy to lift into the car & on the train it sits beside me in a standard seat . I had previously bought a rollator with large wheels to use walking in the woods or beach beside my house ,but I started to feel this was to heavy & awkward to push . My husband suggested I buy a Carbon Overland & I absolutely love my new Rose one , great off road ‘ but also fantastic with the shopping bag to walk to the shop or pharmacy nearby, I try to build walking into my day as with a fused spine it’s the only exercise my physio advised me too do . He also advised me to use my rollator & keep walking. I find with either byAcre I walk straighter & can walk for longer .My husband has a beautiful sports car & is amazed because he says more people admire & ask about my rollators than the car 😂
Very pleased with Assist Mobility customer care and prompt service.
I spent quite a long time considering buying an Acre Rollator. Was it worth the price? Having taken the plunge I can confirm that it certainly is. It is quality item which performs as well as it looks. It has enabled me to enjoy a new level of freedom and do it in style.
Very pleased indeed. I was advised by my family - wife and 2 adult children - and as is usually the case they got it right. Your sales staff at thr pop-up shop in Lewis's in Kingston were most helpful and I hsve found the rollator easy to use and put in and out of our {small} car for support out of doors. It therefore serves the main purpose for which I bought it very well indeed.
Mike Thornton. 17/11/2025
The rollator is light and very manoeuvrable. I can lift it into the car by myself and my independence has markedly increased
Very pleased with my new lightweight rollator. I can lift it in and out of the house myself and stroll around the garden. This was not an option with my previous rollator.